FAQs
ORDER RELATED QUERIES
How can I track my order?
You can track your order shipping status from our order tracking page here.
How long does it take for order processing?
We normally take 1 day to prepare and dispatch your order. Once dispatched, you will receive a shipping confirmation email with tracking AWB number included which can be used to track order status. For more details on order processing, kindly check our shipping policy page here.
What if I want to cancel my order?
You can request order cancellation or edit shipping address details from our order management page here. Please note that once the order has been dispatched, it cannot be cancelled. Kindly contact us if you still need any help!
What if I put the wrong shipping address?
You can edit shipping address details from our order management page here. Please note that once the order has been dispatched, it cannot be modified. Kindly contact us if you still need any help!
What if I want to return my order?
Of course! All our products are returnable within 7 days from the delivery date. For a successful return, the product must be in its original condition, unsealed and unopened. Refer to our return policy here for more details.
What if I received damaged items?
If you received a damaged item, kindly contact us right away! All our products are properly sealed and quality-checked before dispatch. We will try our best to resolve any logistics-related issue at earliest possible.
What if I ordered a wrong item?
You may contact us and we will try our best to arrange an exchange for you.
Does Svamingo offer international shipping?
At the moment, we don't ship outside India. We will keep you informed if it changes in the near future.
WHY SVAMINGO
Why should you choose Svamingo?
Svamingo offers a unique selection of Artisanal, Premium and Sustainable products with a simple mission to bring positive transformation in your life, no matter what your current circumstances are! Read our full story on what inspired us on this journey.
What makes Svamingo unique?
Our unique value-driven approach to product selection sets us apart in the market. We offer items that we believe will positively impact your life. Therefore, our products undergo thorough evaluation before we onboard them on our platform.
Most importantly, all our products come straight from the source, so there's no middle man between us and you! This means we provide top-notch high quality products consistently.
Moreover, we prioritize an environment-first approach throughout our entire value-chain. Read more in detail about our values.
How do ensure product quality?
Sourcing directly from reputable establishments gives us better control over product quality. Additionally, all our partners are known for producing high-quality products using centuries-old traditional and sustainable methods.
Don’t take our word for guarantee though! We want you to try and tell us if we meet your expectations. Henceforth, we provide a trial pack with your first purchase to ensure your satisfaction and a hassle-free return.
Can Svamingo help elevate my daily routine?
Of course! Svamingo offers a unique purpose-driven selection of products that are intended to instill a positive change in your daily life routine.
Once you embrace our products in your everyday routine, we believe it can transform your life in the long run.
PRODUCT RELATED QUERIES
PREMIUM CEYLON TEA
Which region of Sri Lanka is Svamingo Ceylon Tea sourced from?
Our Premium Ceylon Tea is planted and harvested in the Ramboda region, Nuwara Eliya of Sri Lanka. Nuwara Eliya, situated approx. 2000m above the sea level, is known worldwide for producing unique artisanal high-quality tea of different tastes and flavors using centuries-old traditional methods.