You can track your order shipping status from our order tracking page here.
How long does it take for order processing?
We normally take 1 day to prepare and dispatch your order. Once dispatched, you will receive a shipping confirmation email with tracking AWB number included, which can be used to track order status. For more details on order processing, kindly check our shipping policy page here.
What if I want to cancel my order?
You can request order cancellation or edit shipping address details from our order management page here. Please note that once the order has been dispatched, it cannot be cancelled. Kindly contact us if you still need any help!
What if I put the wrong shipping address?
You can edit shipping address details from our order management page here. Please note that once the order has been dispatched, it cannot be modified. Kindly contact us if you still need any help!
What if I want to return my order?
Of course! All our products are returnable within 7 days from the delivery date. For a successful return, the product must be in its original condition, unsealed and unopened. Refer to our return policy here for more details.
What if I received damaged items?
If you received a damaged item, kindly contact us right away! All our products are properly sealed and quality-checked before dispatch. We will try our best to resolve any logistics-related issue at earliest possible.
What if I ordered a wrong item?
You may contact us and we will try our best to arrange an exchange order for you.
Does Svamingo offer international shipping?
At the moment, we don't ship outside India. We will keep you informed if it changes in the near future.
WHY SVAMINGO
Why should you choose Svamingo?
Svamingo offers a unique selection of Artisanal, Premium and Sustainable products with a simple mission to bring positive transformation in your life, no matter what your current circumstances are! Read our full story on what inspired us on this journey.
What makes Svamingo unique?
Our unique value-driven approach to product selection sets us apart in the market. We offer items that we believe will positively impact your life. Therefore, our products undergo thorough evaluation before we onboard them on our platform.
Most importantly, all our products come straight from the source, so there's no middle man between us and you! This means we provide top-notch high quality products consistently.
Moreover, we prioritize an environment-first approach throughout our entire value-chain. Read more in detail about our values.
How do you ensure product quality?
Sourcing directly from reputable establishments gives us better control over product quality. Additionally, all our partners are known for producing high-quality products using centuries-old traditional and sustainable methods.
Don’t take our word for guarantee though! We want you to try and tell us if we meet your expectations. Henceforth, we provide a trial pack with your first purchase to ensure your satisfaction and a hassle-free return.
PRODUCT RELATED QUERIES
PURE CEYLON TEA
Which part of Sri Lanka we source Ceylon tea from?
We source the best Ceylon tea planted and harvested in the Ramboda region, Nuwara Eliya of Sri Lanka. Check our full story on Ceylon tea journey.
Which should I buy Ceylon tea?
Grown naturally, Ceylon tea is amongst the world's best teas, known for its full-bodied, rich aromatic flavor. Packed with antioxidants, drinking Ceylon tea regularly can offer immense health benefits. Read more about our journey to Best Ceylon tea here.
Is Ceylon tea caffeine-free tea?
Ceylon tea is naturally low caffeine tea, great for a gentle energy boost through out the day without need for too much caffeine!
Can Ceylon tea help me with weight loss?
Certainly, Ceylon tea can aid in calorie burning and weight loss, especially when paired with an active lifestyle. Explore our informative blog for a comprehensive view of our opinion on best tea for weight loss & health benefits of drinking Ceylon tea.
Any suggestions on how to consume Ceylon tea daily?
We suggest 2-3 cups of Ceylon black tea (or 3-4 cups of green tea) daily combined with an active lifestyle routine for best health benefits. Ceylon tea is suitable throughout the day, we recommend starting your day with a cup of Ceylon black tea and end it with a fresh cup of Ceylon green tea. Read our informative blog for more details.
I am looking for best Ceylon tea brand in India?
We source Ceylon tea directly from the best tea plantations in Sri Lanka. Our Ceylon black tea is a high-quality premium black tea, packed farm-fresh and delivers authentic tea experience. Do give it a try and let us know yourself!
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